Shipping policy

Digital Delivery Policy

Thank you for shopping with HelpVaultfy! We are committed to providing a smooth and convenient digital shopping experience. Please read our digital delivery policy below for complete details.

📩 Digital Product Delivery

  • All products purchased from our store are delivered digitally.

  • No physical shipping or courier delivery is required.

  • Digital files will be delivered through the method mentioned on the product page (such as instant download, email delivery, or platform messaging).

⚡ Instant Download Products

  • For instant download products, your files will be available immediately after successful payment confirmation.

  • You can access and download your files from your purchase confirmation page or download link provided.

🎨 Personalized & Custom Products

  • For personalized products (such as customized invitations, editable designs, or made-to-order templates), delivery time may vary.

  • Completed personalized files are generally delivered within 1–2 business days after receiving all required details from the customer.

  • Delays may occur during high order volumes, holidays, or if required information is not provided on time.

📧 Email & File Delivery

  • If your product requires manual delivery, files will be sent to the email address provided during checkout or through the applicable marketplace messaging system.

  • Please ensure that your email address is correct before completing your purchase.

🔄 File Access & Download Issues

If you experience any issues accessing your purchased files:

  • Contact us at helpvaultfy.in@gmail.com

  • Provide your order details and a description of the problem.

  • We will assist you in resolving download or access-related issues.

❌ Incorrect Email Address

Customers are responsible for providing accurate contact information during checkout.

We are not responsible for delays caused by incorrect email addresses or missing customer information. However, we will do our best to assist you in updating delivery details where possible.

📂 Digital Product Limitations

Because digital products are delivered electronically:

  • No physical package will be shipped.

  • Tracking numbers are not provided.

  • Delivery times depend on the type of digital product purchased.

📞 Contact Us

For any questions regarding digital delivery, file access, or your order, please contact us:

📧 helpvaultfy.in@gmail.com